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Privacy Policy

Last Updated: January 8, 2026

1. Introduction

ClayLingua is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our Platform. This Policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

ClayLingua, a company registered in the United Kingdom, is the data controller responsible for your personal data.

Contact Email: support@claylingua.com

3. Information We Collect

3.1 Personal Information

  • Full name
  • Email address
  • Phone number (optional)
  • Timezone preference
  • Language preferences

3.2 Tutor-Specific Information

  • Biography and teaching description
  • Educational qualifications and teaching certifications
  • Languages spoken and taught
  • Profile photograph
  • Introduction video
  • Contact methods (email, WhatsApp, WeChat, LINE, Skype, Zoom, Google Meet, etc.)
  • Pricing and availability information

3.3 Usage Data

  • IP address
  • Browser type and version
  • Pages visited and features used
  • Cookies and similar tracking technologies

4. How We Use Your Information

  • To provide and maintain the Platform
  • To facilitate connections between Students and Tutors
  • To verify Tutor qualifications and credentials
  • To communicate with you about your account, updates, and support
  • To improve and optimize the Platform
  • To ensure the safety and security of all Users
  • To comply with legal obligations

5. Legal Basis for Processing

  • Contractual Necessity: Processing is necessary to provide the Services you requested
  • Consent: You have given explicit consent for specific processing activities
  • Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention and Platform improvement
  • Legal Obligation: Processing is required to comply with applicable laws

6. Information Sharing and Disclosure

We may share your information in the following circumstances:

  • With Other Users: Tutor profiles are publicly visible to Students browsing the Platform. Students' names may be visible to Tutors they contact.
  • Service Providers: We may share data with third-party service providers who assist in operating the Platform (e.g., email services, hosting providers).
  • Legal Requirements: We may disclose information if required by law or to protect the rights, property, or safety of ClayLingua, our Users, or others.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

7. International Data Transfers

Your data may be stored and processed in countries outside the UK and European Economic Area (EEA). We ensure that appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements, including standard contractual clauses and adequacy decisions.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Encryption of data in transit and at rest
  • Access controls and authentication mechanisms
  • Regular security monitoring and vulnerability assessments
  • Staff training on data protection and security practices

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy:

  • Active accounts: Data retained while your account is active
  • Inactive accounts: Data may be deleted after a period of inactivity (typically 3 years)
  • Legal requirements: Some data may be retained longer to comply with legal obligations

10. Your Data Protection Rights

Under UK GDPR, you have the following rights:

  • Right of Access: Request a copy of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your data ("right to be forgotten")
  • Right to Restriction: Request restriction of processing in certain circumstances
  • Right to Data Portability: Request transfer of your data to another service
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at support@claylingua.com. We will respond to your request within one month.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on the Platform:

  • Essential Cookies: Required for the Platform to function properly
  • Functional Cookies: Remember your preferences and settings
  • Analytics Cookies: Help us understand how Users interact with the Platform

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect Platform functionality.

12. Children's Privacy

ClayLingua is intended for users aged 18 and over. Users under 18 must have parental or guardian consent to use the Platform. We do not knowingly collect personal data from children under 13 without verifiable parental consent.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on the Platform. Your continued use of the Platform after changes are posted constitutes acceptance of the updated Policy.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Privacy Email: support@claylingua.com

General Support: support@claylingua.com

15. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority. Visit www.ico.org.uk for more information.